What should I do if my student's camera isn't working?
Steps to troubleshoot when a student’s camera isn’t working during a session.
Here are the steps we recommend to help solve our most common camera issues:
- Check that the student doesn’t have the camera turned off.
- Check that the device’s camera isn’t being used by another app (close app).
- Check that all of the necessary permissions have been enabled for the chosen web browser (Microphone & Camera Permissions Tutorial).
- Perform a full restart of the applicable device.
- Troubleshoot the WiFi the device is connected to, as it may be a connection issue.
- If the camera isn’t working but the student can be heard by the tutor -
please allow the student to continue with the lesson and continue to
troubleshoot after.