After a student has logged into the Pearl (OYM) tutoring platform, their assigned sessions will appear in the center dashboard in the "Upcoming Sessions" box.
If the student's session is not appearing, please try the following:
- Confirm the student is logged into their OYM account and not another student's OYM account.
- Instruct the student to log out & log back in.
- If the session is still not showing for the student, please take a picture/screenshot and submit an OYM Support Request Ticket.
- Your assigned Partner Success Manager will review the ticket and follow up with actionable steps/feedback as quickly as possible to ensure the student doesn't miss this session or additional sessions.